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Terms and Conditions



These general conditions of sale are concluded between:


BACK2BASICS, specializing in the sale of sports nutrition products online on its website, registered in the Luxembourg Trade and Companies Register, under the number: 2017 24 02 004, whose head office is located in Clemency and represented by Bernard Eymael in his capacity as Chief Executive Officer.

hereinafter referred to as "the Seller" or ""


And on the other hand,

The natural person, aged at least 18 years, or the legal entity with the legal capacity to contract by itself and wishing to make a purchase via the Website "".

hereinafter referred to as "the Buyer"

Together called "The Parties"


Prior to any transaction, the buyer acknowledges having read the GSC and expressly declares accepting them as soon as he clicks on the button "Confirm my order".

The date of last update of the General Conditions of Sale is the 15 February 2017. The seller reserves the right to modify the General Conditions of Sale. Also, the General Conditions of Sales applicable to each order will be those in force on the day of the validation of the order by the Buyer.


Article 1: object

These terms and conditions govern the sales of sports nutrition products between the Seller and the Buyer through the website ""Unless otherwise agreed and expressly accepted by both parties, the online order implies unreserved acceptance of the Customer of these terms and conditions. 


Article 2: Prices and promotions

The prices are those recommended by the supplier, apart from promotion operations. The Seller reserves the right to modify at any time the prices indicated on its website, without notice, until the validation of the order by the Buyer.

The Seller also reserves the right to suspend any promotional activity announced or in progress at any time.

By default, promotional products are not eligible for promotional codes and gift certificates.

Promotional codes cannot be combined.

All prices are in euros. Prices are given All taxes included (VAT and other taxes applicable on the date of the order) unless otherwise indicated and excluding processing and shipping costs.


Article 3: Orders


The language used on the site is French and English. All steps of the order taking are done in French and English.


Steps of order taking

The Buyer has the opportunity to order one or more references offered for sale on the site The references offered for sale are all presented in the form of a "product sheet" containing clearly, the price, a photo and the main technical characteristics of the product. The validation by the Buyer of the order is valid for acceptance of the price and the technical characteristics of the product or products it concerns.

The Buyer selects the references he wishes to include in the order by clicking on the "Add to cart" button in the catalog or directly in the product sheet. He then selects the number of units of the reference he wants to include in his order by clicking on the "+" or "-" buttons.

At any time, the Buyer can consult the summary of his order and modify the content by clicking on the button "My basket".

In the section "My basket" the Buyer can validate his order by clicking on the button "Confirm my order"

The buyer is then invited to check and confirm the content of his order, consult these General Conditions of Sale and enter the information required for payment. Any confirmed order implies unreserved acceptance of the price and characteristics of the product.

The validation of the order is final from the effective payment of the price of the order by the Buyer. This validation is immediately and automatically confirmed to the Buyer by sending an email summarizing all the information relating to the order and specifying the delivery address entered by the Buyer.

All data provided and the recorded confirmation will be worth proof of the transaction.

- The Buyer is subject to the risk of loss or damage to the products upon confirmation of the order.

The seller reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received. 


Article 4: payment

The validation of the order entails the obligation for the Customer to pay the indicated price. Payment is made by (your choice): CB, VISA Eurocard, Mastercard, Paypal. The payment includes the price of the product including VAT as well as any delivery costs. The products remain the property of the Seller until full payment of the price.


Article 5: Withdrawal

In accordance with the legal provisions excluding the exercise of the right of retraction in the remote sale of perishable products, when an operation is carried out, the order is automatically registered and becomes firm and final,

However, wishing to always serve you better, we waive this provision by allowing you, under certain conditions, to withdraw.

As such, the customer has a withdrawal period of 14 days (from the receipt of articles).

In case of exchange or refund, the customer must return the item (s) nine (s) within a period of 7 days in its (their) packaging (s) of origin, intact (s), accompanied ( s) all possible accessories, instructions for use and documentation at the following address: Back2Basics sàrl,, 15 Rue de Grass, 8378, Kleinbettingen, Luxembourg.

In the event of exercise of the right of withdrawal, as in the event of failure to collect the order within the allotted time, Back2Basics sàrl is required to reimburse the sums paid by the customer, free of charge, with the exception of shipping costs and back. Reimbursement is due within a maximum of 15 days.

A photocopy of the invoice must be attached. Products opened, damaged, soiled, partially used or returned incomplete by the Customer will not be exchanged or refunded.
Products returned and deemed compliant will be refunded by check to the delivery address indicated by the Customer, upon receipt of returned products and at the latest within 15 days.
In case of improper return, the Company Back2Basics sàrl reserves the right to refuse any subsequent order.
In case of error of delivery by Back2Basics sàrl (missing products, erroneous), the Customer must first contact Back2Basics sàrl. After verification by the latter, the Customer will return the products at the expense of Back2Basics sàrl who will return the good product (s) to them free of charge.


Article 6: delivery

6.1: Shipping costs

Delivery costs are amounts indicated by country on the delivery information page of the website.


6.2: Delivery time


Standard orders placed before 12h are prepared and shipped in 24h / 48h, except for exceptional incidents.

There is no order picking on Saturdays, Sundays or holidays.


6.3: Delivery area

The Seller's delivery area covers Luxembourg, Belgium, France, the Netherlands and Germany.

The products will be shipped in the manner chosen by the Buyer at the time of order and once the payment of the order.

The Buyer is required to provide a valid delivery address and the actual delivery of the products ordered. In case of delivery in Metropolitan France, any customs duty, local taxes, import duties or state taxes are the responsibility of the Customer, and are his full responsibility, both in terms of declarations and payments to the authorities and competent bodies in the country of delivery. The Seller can not be held responsible in case of absence or delay of delivery in case of default of the Buyer in the performance of its obligations.

In case of delay of shipment, the Buyer will be informed by email of a possible consequence on the delivery time which was indicated to him during the order.

The Seller can not be held responsible for delays in delivery due exclusively to a carrier failure, a case of force majeure in the sense of the Luxembourg courts, or the unavailability of the customer upon receipt of the products.


6.4: Shipping Partner

Deliveries are made by GLS or MONDIAL RELAY during normal business hours. The Buyer must complete and accurately complete his contact information (the shipping address, telephone number, email) so that someone can receive the package.


Article 7: Guarantees

Products sold on the website benefit from:

- the legal guarantee of conformity;

- the legal guarantee of hidden defects;

- the manufacturer's warranty, the scope and duration of which vary according to the Products and the brands.

Any contractual warranty will be lost as soon as the Buyer attempts to process the product. Modification, personalization or opening by an unauthorized person, are grounds for exclusion of the right to guarantee.

 In any case, the guarantee does not concern the replacement of consumables as well as the wear of the equipment.

No warranty will be given if the defect presented by the product is the result of improper use, transportation or storage of the product or if the Buyer does not use the product in a reasonable manner.

 Back2basics cannot be held responsible in the following cases:

• refusal of the manufacturer to apply his guarantee for the reasons set out above;

• delays or delays in replacing a product


Regarding the after-sales service and for any complaint, the Buyer can contact the company by e-mail using the Contact form.


Article 8: Liability

The products offered conform to the Luxembourg legislation in force. The society BACK2BASICS can not be held responsible for non-compliance with the legislation of the country where the product is delivered.

It is up to the customer to check with the local authorities the possibilities of importing or using the products he plans to order.

In addition, society BACK2BASICS can not be held responsible for damages resulting from misuse of the product by the Customer.

Finally, the responsibility of society BACK2BASICS can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.


Article 9: Applicable law in the event of a dispute

The language of the contract is the French language, and the applicable law is Luxembourg law. All disputes to which this contract could give rise will be submitted to the competent Luxembourg courts.


Article 10: Intellectual property

All elements of the site are and remain the intellectual and exclusive property of the company BACK2BASICS. No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any single or hypertext link is strictly prohibited without the express written consent of Back2basics.


Article 11: Personal data

The company BACK2BASICS reserves the right to collect the personal information and personal data of the Buyer. They are necessary for the management of the orders, as well as the improvement of the services and the information addressed to the Customer.  

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also stored for security purposes, in order to meet legal and regulatory obligations.  

In accordance with the legislation on the protection of individuals with regard to the processing of personal data, the Purchaser has the right to access, rectify and oppose personal information and personal data concerning him, directly on the website. uses cookies to provide the best user experience. Please accept cookies to continue exploring our site
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